DVR

INTERCEPTOR

WEBSERVER

Q:

1. "Interceptor connection failed. Your DVR successfully connected to the Internet but your network setup or security settings are preventing people from connecting into your DVR. Verify that port 5005 is not behind a firewall and that your router has port forwarding to 192.168.XXX.XXX."
2. "Network timeout. Could not connect to the Internet. Your network settings may be incorrect, or a cable is unplugged, or your Internet connection is not working."
3. "Register failed (Duplicate name server found in database. Please try again.). Contact service provider."

A:

1. This error is caused when port forwarding is not setup correctly on the router. Please refer to the port forwarding section in Section 5.9 of the Installation Guide for further assistance. Some ISP networks, such as Verizon, will still display this message even though the network is working. If you have followed the port forwarding guide and are still getting this message, please contact technical support for further assistance.
2. Do the following steps:
   1. Double check to make sure that the cable is plugged in. If you have a computer connected to the same router make sure you are able to get online with that computer.
   2. Check to see if you have the correct network settings under System->Networking. Refer to Section 5.9 of the Installation Guide for help.
   3. If you are still getting this message, try connecting to the DVR locally by opening up Internet Explorer and entering in the IP address of the DVR that shows on Settings->Status page into the address bar. If you are not using the default web port 80, then you need to add a colon and the port number after the IP address. I.E. http://192.168.23.125:81/
   4. If you are unable to connect to the DVR, then the DVR is not on the same network as you or a cable is unplugged somewhere.
3. A server with the hostname you are using is already in our database. Change one or more characters on the hostname on the DVR (System->Hostname) and click Test. Remember to save your settings.

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• Sync Pulse: Sync pulse signals are used to signal the start of every new horizontal line. The sync level should be at 40 I.R.E +/- 5 I.R.E. A low sync signal will result in a picture that breaks up or rolls. If the sync signal is too high, the picture will experience loss of definition and dynamic range.
• White Level: The white level controls the brightness of the video signal and should be 100 I.R.E. units +/- 5 I.R.E. A low white level will dim the image, and a high white level will result in a video that is bright and washed out. If you are mixing cameras on your DVR with different white levels, you may experiencing flashing brightness artifacts on your video display.
• Color Burst: The color burst level encodes the chroma portion of the video signal, and should be 40 I.R.E. units +/- 5 I.R.E. If it is too low, colors will be faded, or your DVR will revert to black and white.
• Vertical Interval: The vertical interval occurs at the gap between video frames and should be 40 I.R.E. units +/- 5 I.R.E.

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1. If possible, do not connect your camera or video cable to ground. Your camera will be grounded through the DVR.
2. Power all your cameras from the same power source, and make sure this power source is plugged into the same outlet as your DVR.
3. Avoid contacts between your camera and metal or conducting materials on your building. These conducting materials may be connected to the earth ground.
4. Make sure your video cables are undamaged and shielded.
5. Avoid placing cameras and video cables in close contact with high power lines.
6. Avoid cameras that use certain types of AC power transformers. These transformers can introduce ground loops capacitively. If you find that a particular type of camera leads to ground loops, you should avoid that type of camera in the future.
7. If you are still experiencing ground loops, you can purchase a video isolation transformer that is designed to eliminate the effects of ground loops.

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1. Click Start, click Run, type c:\windows\repair, and then click OK
2. Right-click autoexec.nt, and then click Copy
3. Click Start, click Run, type c:\windows\system32, and then click OK
4. Right-click anywhere in that folder, and then click Paste
5. Right-click the autoexect.nt file that you just copied, and then click Properties
6. Click to select Read-Only, and then click OK
7. Start Interceptor

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1. Click on the Admin button on the right side of Interceptor.
2. Click on the user you want to change, then click Edit.
3. Make sure the Privileges options is set to Admin, or is set to Custom and the check boxes for all cameras you want to be able to see are checked.
4. Click OK to close the "Add New User" screen.
5. Click OK to close the "Administration" window
6. Disconnect from your server and reconnect. You should have access to all your cameras.

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1. "Remote Access Server 'XXXXXXXX' lookup failed <Name server not found in database.>"
2. "Connection refused by server. The network settings you specified maybe incorrect, or the server may not be running."

A:

1. Verify that you have the correct hostname of your DVR. If the hostname you type in is the same as the one on your DVR, try changing the hostname on the DVR and increase the length of the name. Also, make sure that the IP address of the Primary Remote Access server in Interceptor (click on Servers in the upper right, then Remote Access Server) is the same as the IP address for the Remote Access Server under System->Hostname on the DVR.
2. First, disable or turn off any firewall, anti-virus, and anti-spyware programs you have running. Verify that you are getting Internet to your computer and you are able to get online. Make sure that the Test option (System->Hostname) on the DVR gave you the message "Network is fully operational." If you are connecting to an IP address, verify that you have the correct IP address and the correct port.

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1. Open Internet Explorer and connect to your video server.
2. Take note of your video server's IP address
3. Click the Tools menu at the top of the browser.
4. Choose Internet Options.
5. Next click on Security.
6. Click on the Trusted Sites logo.
7. Now, click on the Sites... button.
8. You will now need to uncheck the box "Require server verification (https:) for all sites in this zone."
9. Next, enter the IP address of the server in the upper box and click Add.
10. Click OK.
11. In the Trusted Sites options click Default Level. This should change the Security Level of the Trusted Sites zone to Low.
12. Click Apply and OK.
13. Now go to the Live Feed of the web interface
14. In the bottom right, initiate a feed by checking one of the cameras. This will prompt for the download of the ActiveX control.
15. Choose to Install the ActiveX control.