Warranty Policy

LIMITED WARRANTY

Tempest warrants the product against defects in materials and workmanship under normal use for a period of 1 year from the ship date of the original purchase, or the installation date, whichever is later. If the product becomes defective during its warranty period, Tempest will, at its option repair or replace the product with new or reconditioned components or parts. If the unit is found to be defective within 30 days of the ship date or installation (whichever is later), Tempest will replace the product with a new unit. Tempest may, at its liberty, ask for a proof of installation date when honoring warranties.

EXTENDED WARRANTY

Tempest Microsystems Inc. offers an Extended Warranty under a separate contract, which is in addition to the standard warranty policy.

WHAT IS NOT COVERED

This Warranty does not cover and shall be void for defects or damages resulting from casualty, accident, misuse or abuse, neglect, alterations, service or repair by other than Tempest Warranty Service or Repair, improper installation, operation or maintenance, failure to use a surge suppressor, improper connections with peripherals or other causes not arising out of defects in materials or workmanship. This Warranty does not cover Products used as rental or leased equipment. This warranty does not cover damage as a result of acts of God (such as floods, fire, earthquake, lightning, hurricane, etc.). Tempest is not responsible for damage or loss during shipping.

OBTAIN WARRANTY SERVICE

Should your Product prove defective during the Warranty Period, please contact Tempest Technical Support at (877) 783-6737. If your Product is eligible for warranty service, you will be issued a case number and further instructions to fill out a Return Merchandise Authorization (RMA) form. Once the RMA form is received, you will be contacted and given shipping instructions as well as an RMA number. Please include proof of the date of original purchase (invoice) or proof of installation date. Postage, insurance and shipping cost(s) incurred returning your Product to Tempest for warranty service are your responsibility. Tempest will pay for UPS ground service when returning the product to the customer. Tempest is not responsible for any loss or damage to the Product while the Product is in transit to or from Tempest. A Product returned for warranty service must be shipped complete in its original packing material to avoid damage while in transit.

WARRANTY DISCLAIMER AND LIMITATIONS

THIS WARRANTY STATEMENT FOR THE PRODUCT IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF TEMPEST. ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE EXPRESS WARRANTY SET FORTH HEREIN. IF THE PRODUCT IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. HOWEVER, IF THAT REMEDY FAILS OF ITS ESSENTIAL PURPOSE, TEMPEST RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE PURCHASER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. TEMPEST, ITS AGENTS AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE ORIGINAL PURCHASER.

STATE LAW RIGHTS

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

POST WARRANTY

Tempest will not provide technical support for post warranty products, however, if purchaser has any product in defect after the warranty is expired, purchaser may call Tempest Customer Service at (877) 783-6737 for post warranty repair services. Purchaser is responsible for shipping, labor charge plus parts used in repair. A fixed service fee of $100.00 USD/unit will be applied to 8000 series and $150.00 USD/unit to the 9000 series for post warranty repairs.

RMA Policy

• Call Customer Service Department to check if product is still within the Warranty period and requirement at phone number: (877) 783-6737.
• User MUST obtain a case number from our Technical Support Department.
• All RMA products to Tempest for service MUST have an RMA number. Failure on attaching an RMA number when product sent in will result in return of product to original sender without repair.
• RMA number will be issued by tech support, after they deemed that the unit falls within the Warranty period and requirement.
• RMA number is valid for a period of 14 days from date of issue. RMA number will void thereafter.
• RMA request must be filled out online at http://www.tempestinc.net/support/rmaterms.php.
• Fill out all the fields on the request form and submit online.
• Make a copy of the original proof of purchase (sales receipt or invoice).
• Upon receipt of the RMA number issued to you, send in the RMA product within the next 14 days.
• RMA requests after the 30 days replacement period, where an advanced replacement is requested, will be subject to a 20% restocking fee calculated from the Manufacturers Suggested Retail Price (MSRP). If requestor believes that their unit falls within the 30 days replacement period and was told otherwise, they may provide proof of purchase for examination from Tempest.
• During the request, you may call in for the status at number: (858) 783-6737.
• Dealer/Distributor must never sell a refurbished RMA unit as a new unit.
• Customers can get RMAs expedited for a $35.00 fee

PACKING GUIDELINE

• Returned items must be packed properly and safely in the original packaging. Original accessories SHOULD NOT be returned if unit is sent back for repair/replacement. Original accessories MUST be returned if unit is sent back for credit.
• Failure to return the product for credit WITHOUT all original accessories will result in a charge for the missing accessories.
• The RMA number should be marked clearly on the outside of the package.
• A copy of original proof of purchase and a written description of the unit's problem should be included.
• Any item shipped to Tempest without RMA number listed on the package, or not in original packaging, will be returned to the original sender.
• Tempest Microsystems Inc. will not be responsible for any damage or loss during transportation due to improper packaging.

SHIPPING GUIDELINE

• Shipment of returned items for all repairs should be prepaid and insured by customers via a carrier of their choice.
• Products sent without prepaid freight will be returned to original sender immediately.
• Any damages during transit are not covered under warranty.
• Tempest is not liable for any delays or error on the part of any carrier.
• We do not accept any C.O.D. shipments.
• Tempest will pay for return freight via UPS ground service if unit is within warranty. Upgraded freight service may be requested at requestor's expense.

SHIPPING ADDRESS

Tempest Microsystems, Inc.
Attn: RMA Department
13125 Danielson St. Suite 101
Poway, CA 92064

RMA RECEIVE ERROR

• If any error is found in defective items received, Tempest representatives will inform customers to make an update in RMA status. Otherwise, the items will be returned to original sender without repair.
• All non-Tempest products will be sent back to customer without repair and prior notice at the cost of the sender.
• Any products that are out of warranty and, or have a broken seal will be returned without repair unless repair is being charged to customer.

Warranty Related

Warranty Policy

RMA Related

RMA Policy

Request New RMA #