RMA Policy

• Call Customer Service Department to check if product is still within the Warranty period and requirement at phone number: (877) 783-6737.
• User MUST obtain a case number from our Technical Support Department.
• All RMA products to Tempest for service MUST have an RMA number. Failure on attaching an RMA number when product sent in will result in return of product to original sender without repair.
• RMA number will be issued by tech support, after they deemed that the unit falls within the Warranty period and requirement.
• RMA number is valid for a period of 14 days from date of issue. RMA number will void thereafter.
• RMA request must be filled out online at www.tempestinc.net/support/rma.php.
• Fill out all the fields on the request form and submit online.
• Make a copy of the original proof of purchase (sales receipt or invoice).
• Upon receipt of the RMA number issued to you, send in the RMA product within the next 14 days.
• RMA requests after the 30 days replacement period, where an advance replacement is requested, will be subject to a 20% restocking fee calculated from the Manufacturers Suggested Retail Price (MSRP). If requestor believes that their unit falls within the 30 days replacement period and was told otherwise, they may provide proof of purchase for examination from Tempest.
• During the request, you may call in for the status at number: (877) 783-6737.
• Dealer/Distributor must never sell a refurbished RMA unit as a new unit.
• All video files on returned units WILL BE deleted unless a request is made to save them. (Additional fee required for saving video files.)
• Credit card information IS required for ALL cross-shipments/advance replacements. After you received the replacement unit, a 30 days grace period will be given for defective unit(s) to be returned. After the 30 days grace period has passed, your credit card will be charged at the full value of the replacement unit(s). The replacement unit(s) will then be yours to keep. You will not be able to return the replacement unit(s) after the 30 days grace period for a refund. The RMA process is not complete without your credit card information and no unit(s) will be shipped without it. Tempest Customer Support will contact you when credit card information is deemed necessary. There are NO exceptions to this policy.
• All out-of-warranty repairs/upgrades will come with a 90-day warranty.
• Customers can get RMAs expedited for a $35.00 fee

PACKING GUIDELINE

• Returned items must be packed properly and safely in the original packaging. Original accessories SHOULD NOT be returned if unit is sent back for repair/replacement. Original accessories MUST be returned if unit is sent back for credit.
• Failure to return the product for credit WITHOUT all original accessories will result in a charge for the missing accessories.
• The RMA number should be marked clearly on the outside of the package.
• A copy of original proof of purchase and a written description of the unit's problem should be included.
• Any item shipped to Tempest without RMA number listed on the package, or not in original packaging, will be returned to the original sender.
• Tempest Microsystems Inc. will not be responsible for any damage or loss during transportation due to improper packaging.

SHIPPING GUIDELINE

• Shipment of returned items for all repairs should be prepaid and insured by customers via a carrier of their choice.
• Products sent without prepaid freight will be returned to original sender immediately.
• Any damages during transit are not covered under warranty.
• Tempest is not liable for any delays or error on the part of any carrier.
• We do not accept any C.O.D. shipments.
• Tempest will pay for return freight via UPS ground service. Upgraded freight service may be requested at requestor's expense.

SHIPPING ADDRESS

Tempest Microsystems, Inc.
Attn: RMA Department
13125 Danielson St. Suite 101
Poway, CA 92064

RMA RECEIVE ERROR

• If any error is found in defective items received, Tempest representatives will inform customers to make an update in RMA status. Otherwise, the items will be returned to original sender without repair.
• All non-Tempest products will be sent back to customer without repair and prior notice at the cost of the sender.
• Any products that are out of warranty and, or have a broken seal will be returned without repair unless repair is being charged to customer.